Chimes International – a leader in services for individuals with disabilities and other special needs – is searching for an experienced, mission-driven executive to become the next Vice President of Clinical Services. This newly developed role will oversee clinical services and lead a dedicated team of professionals across multiple regions, ensuring the highest standards of care to promote recovery, independence, and quality of life for those served by Chimes.

Located in Baltimore, Maryland, with operations across Delaware, New Jersey, Pennsylvania, and Washington D.C., Chimes and its subsidiaries serve over 20,000 individuals through a comprehensive service network. Chimes is known for its commitment to empowering individuals with intellectual, developmental, and behavioral health needs through an array of behavioral health services, including:

• Behavioral Health Services: Comprehensive mental health and substance abuse programs.

• Employment Services: Providing employment opportunities as one of the largest employers of people with disabilities.

• Intellectual and Developmental Disabilities Services: Life-span programs tailored to the unique needs and abilities of each person, promoting community integration and personal growth.

Since its founding in 1947, Chimes has remained dedicated to its mission of offering choice, community, and capability, making it a recognized leader in inclusive and person-centered care.

Location

Based in Baltimore, Maryland, this role provides the opportunity to work in a vibrant urban environment with easy access to key Chimes sites in Delaware, New Jersey, Pennsylvania, and Washington, D.C. Baltimore combines a rich cultural heritage and strong community spirit with proximity to other major East Coast cities, making it ideal for both personal and professional growth. The city offers a high quality of life, with world-class healthcare institutions, a thriving arts and entertainment scene, and a blend of historic and modern neighborhoods.

Many Chimes employees reside in nearby suburbs, providing easy access to the Bay, rivers, and rural areas, as well as convenient routes to beaches on the East Coast and mountains to the West. Travel to Virginia, Washington, D.C., and New York is also accessible for weekend or day trips. Prestigious institutions like Johns Hopkins University and the University of Maryland contribute to a skilled, educated community, while abundant green spaces like Patterson Park and Druid Hill Park offer ample recreation. Year-round cultural festivals, local farmers’ markets, and community events create a welcoming environment for professionals and families alike.

The Opportunity

As Vice President of Clinical Services at Chimes International, you will play a pivotal role in advancing the organization’s mission by overseeing all clinical operations and ensuring compliance with the highest standards of care. Reporting directly to the Chief Operating Officer, this position is ideal for an accomplished leader committed to the empowerment and well-being of individuals co-occurring disorders – and provides a unique opportunity to impact and lead a service team reaching tens of thousands across multiple states by building and standardizing clinical services through evidence-based practices and trauma-informed principles.

Key responsibilities include:

• Clinical Oversight: Develop and implement clinical best practices to ensure high-quality service delivery.

• Quality Assurance: Design and monitor clinical outcome metrics, compliance standards, and performance improvement initiatives.

• Strategic Leadership: Support organizational growth through strategic planning, program development, and collaboration with division leaders.

• Community Outreach: Act as a representative of Chimes within the professional community, cultivating partnerships and advocacy for the organization’s mission.

CANDIDATE PROFILE

The ideal candidate for this leadership role will have a deep understanding of behavioral health, developmental disabilities, and clinical program management. This individual will demonstrate strong leadership abilities, a strategic mindset, and a commitment to Chimes’ mission.

To be successful leading Chime’s clinical services, the “Ideal" candidate should:

• Possess licensure as a psychologist, Licensed Professional Counselor (LPC), or Licensed Clinical Social Worker (LCSW) with over 15 years of experience in the behavioral health field, including clinical internships, and hold licensure in Maryland, Delaware, or Pennsylvania if possible.

• Bring proven expertise in mental health, substance use disorder (SUD), intellectual and developmental disabilities (IDD), and co-occurring disorders, with a solid background in evidence-based practices, trauma-informed care, and therapeutic approaches to dual-diagnosis treatment.

• Demonstrate strong ability to educate and mentor staff on best practices, including whole-person care and trauma-informed approaches, fostering a culture of learning and clinical excellence.

• Provide a forward-thinking approach to integrating primary care with behavioral health services, going beyond traditional roles (e.g., BCBA) to address the full scope of patient needs.

• Have experience collaborating closely with psychiatrists, primary care providers, and other medical professionals, ensuring cohesive care for complex, high-risk cases.

• Show a track record of success in managing key metrics within value-based purchasing models, with a balanced perspective that considers both broad organizational goals and attention to operational details.

• Understand current trends and future directions for behavioral health and disability services, particularly in Maryland and Pennsylvania, demonstrating market insight.

• Be comfortable as a decisive voice within the organization, capable of advocating for clinical excellence and program needs with confidence, even in challenging situations.

• Serve as a resource for expertise in crisis situations, demonstrating calm and informed decision-making during high-stress moments.

• Be proficient with electronic health records and other relevant technologies to support clinical and operational efficiencies.

• Exhibit skill in collaborating across diverse teams, valuing varied educational, professional, and personal backgrounds to create an inclusive and supportive work culture.

• Manage competing priorities flexibly, with an adaptive approach to daily operations, understanding the dynamic nature of clinical leadership in a large, multi-state organization.

• Be comfortable with regular travel across Chimes’ operational footprint, primarily based in Baltimore, Maryland, with visits to sites in Delaware, New Jersey, Pennsylvania, and Washington D.C.

• Demonstrate a deep commitment to Chimes' mission to support recovery, self-sufficiency, and independence, and inspire others within the organization to uphold these guiding values.

• Possess advanced knowledge of regulatory and accreditation requirements (e.g., Joint Commission standards) to ensure compliance across clinical services and maintain high standards of care.

• Have experience with quality management systems, including the development, monitoring, and evaluation of clinical performance metrics that align with Chimes' organizational goals and federal, state, and local regulations.

• Show capability in strategic planning and the ability to collaborate with senior leadership to establish short-term and long-term goals that drive Chimes’ mission and growth objectives.

• Be adept at financial management and budget planning to support fiscal responsibility, cost-effective service delivery, and resource allocation in alignment with Chimes’ organizational priorities.

• Excel at fostering a culture of diversity, equity, and inclusion across clinical teams, ensuring equitable treatment of staff, clients, and communities in all aspects of service.

• Display a history of successful community engagement and outreach, representing Chimes in relevant professional organizations, community meetings, and with external partners to advance program visibility and advocacy efforts.

• Have proficiency in developing and delivering high-quality in-service trainings and professional development opportunities that meet compliance standards and support staff’s continuous learning and growth.

• Bring a solution-oriented mindset with creative problem-solving abilities to address complex clinical, operational, and administrative challenges as they arise.

• Display strong interpersonal and communication skills that enable effective collaboration across all levels of the organization, as well as with external stakeholders, clients, and their families.

Compensation

Chimes offers a competitive compensation package with excellent benefits.